Frequently Asked Questions
Everything you need to know to get started with our press-on nails!
All things nails:
The easiest way to order wearable nails right away without your nail sizes is to order one of our Starter Kits. Each Starter Kit comes with 24 nails, including two nails of each nail size, as well as two additional nails in both sizes 5 and 6 (our most popular sizes).
This depends on how well you prep your nails prior to application, how tough you are on your nails (water is your worst enemy), and your adhesive. Nail tabs tend to last a couple of hours (hello special event!) up to generally a maximum of 24 hours. This is dependent on how much you touch your nails or use your nails as tools. Nail tabs can be difficult, so if you need your nails to stay put with NO issues during an event, we suggest using liquid nail glue. With liquid nail glue, the nails can last about 1-2 weeks, and is more similar to a professional nail application. Each order comes with instructions and tips for longer wear!
We highly recommend using a professional nail glue. We include KDS in all of our nail sets, and you can buy individual glue bottles in our store as well.
Yes! With proper care, our press-on nails will last you through several applications. Nail tabs are ideal if you'd like to reuse the nails, although nail glue will work too. If you'd like to reuse nails and have residual nail glue on them, you will need to gently buff the glue off prior to use, taking care to only file the adhesive and not the nail extension. If a nail comes off and you've used liquid nail glue, file the bottom of the nail to make sure there aren't any visible rough spots before reapplying, as these can make your nails look messy. Make sure to always use an alcohol wipe on your nail extensions and natural nails before reapplying.
We don't typically suggest filing or clipping your press-ons, as it can affect their structural integrity- AKA, your press-on nails can be more susceptible to breakage or damage from the elements. If you're worried about the length of your nail set prior to purchase, check out our length/shape kit! If you've already ordered your set and your press-ons are a little too long, it is possible to gently file the shape down until they're a little easier to manage. Keep in mind, this will leave an unpolished edge on your press-ons. It can also affect the nails' designs, so take care while filing.
Yes, for a fee. This depends on the style of the original set. Please reach out to firstname.lastname@example.org and we will work on getting you a replacement ASAP!
Yes! We use the highest quality soft gel Kokoist extension tips for flexibility (key for a good fit), followed by at least four coats of gel polish, depending on the look of the nail. These are built to last, and meant for at least 1-2+ weeks of wear, depending on how hard you are on your nails. As long as you don't use your nails as tools (like screwdrivers, can openers, etc.), they will be fine.
All standard sets come with ten nails in the sizes requested. If you prefer, we also provide full sets of nails on most of the nail styles. These come with 24 nails- two of each size AND two extra nails in each of the sizes 5 and 6, the most common nail sizes.
Current creation times are 1-2 weeks. This does not take into your shipping option. All standard sets are created in the order they are received. If you need to rush an order, please don't hesitate to reach out to us at email@example.com PRIOR to purchase.
The actual product color may vary slightly from the images shown. We try to ensure our photos are as accurate as possible, but please understand that every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. We cannot guarantee that the color you see accurately portrays the true color of the product.
All of our nails sets are handmade, and due to the time and effort required to make them, we are not responsible for set replacements if the wrong sizes are ordered. We have Starter Kits to help you avoid this and find the perfect fit!
If you're having trouble with 1-2 nails, please reach out to us at firstname.lastname@example.org!
We ship orders to the address you supply. If you think you've entered the wrong address, please reach out to us immediately at email@example.com and we will fix it as long as the item hasn't already shipped out.
If your order is returned to us as undeliverable, we will reach out to you using the email you provided at checkout asking for an updated shipping address and any additional shipping fee.
We accept cancelations on all custom nail sets within 24 hours of purchase. After 24 hours, all sales are final. Due to the handmade and custom nature of our press-on nails, we do not accept returns or make exchanges. We accept cancelations on all sizing and starter kits as long as they haven't shipped yet.
Please inspect your order upon receipt and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can make it right.